Whitepapers

The next-gen approach to addressing customer pain points

How to turn frustration into delight Satisfying modern consumers requires more than just delivering high-quality products. An overwhelming 88% of

The retailer’s guide to in-store customer experience

Implementing the right technology to enhance the customer experience Success in today’s rapidly evolving retail landscape is contingent upon delivering

The ultimate guide to buying a retail POS

Choosing the point of sale with the functionality that’s right for your business In the current retail landscape, simply having

Clienteling Grows Up

How retailers of all kinds are leveraging tech to deliver one-to-one personalization This report, written in partnership with Retail Touchpoints,

Five data points every store team needs to fully engage customers and associates

Store teams need the right data to strategize with intention The retail industry is highly focused on metrics. But, oftentimes

2022 Store Operations Benchmark Survey

How retailers are addressing staffing shortages by expanding in-store technology This survey, conducted in partnership with Retail Touchpoints, takes a

Gen Z: Keeping up with the face of the retail revolution

How retailers can adapt to the changing face of the modern shopper. Today’s world has seen the transition for many

The interconnected store: A retailer’s guide to building a seamless omnichannel experience

How retailers can break down barriers between channels and create experiences that satisfy customer’s evolving demands. The landscape of retail

6 Strategies for Managing the Retail Labor Shortage

Learn how retailers can navigate ongoing labor shortages and position staff for success in a post-pandemic world.