Webinars

The four pillars of store productivity: Retail’s new performance paradigm

We have entered an era of unprecedented retail complexity and stores are once again at the center of the action.

Back to basics: What is clienteling vs CRM?

We’re going back to basics to learn about Clienteling and Customer Relationship Management (CRM) tools. Even though many retailers use

The ROI of customer outreach: Maximizing sales through virtual clienteling

How does customer outreach actually impact sales? Quantifying the impact of clienteling— that is personalized customer engagement and outreach— on

Driving retention through CX excellence: How little things can lead to memorable moments

It’s easier than you think. From the art of ‘the little things’ to leveraging retail technology, this 40-minute session dives

Enabling omnichannel retail through appointments

How to drive cross-channel traffic, sales, and engagement 75% of customers are more likely to shop with an appointment than

The art of loving your customer: How to build customer relationships that last

In an era where customers are obsessed with trending brands, how do you keep that customer loyal for life? You

Powering world-class customer experiences— an inside look at Coach and Jenni Kayne

You’re in the midst of fierce competition. How do top brands not just attract their customers but turn them into

The State of Retail Technology

Insights from the 24th Annual POS and Customer Engagement Report Retail Consulting Partner’s 24th annual POS & Customer Engagement Report

Inside the world’s best store experiences

Creating memorable customer moments How do the top brands in the world create exceptional customer experiences?  What does a memorable