24th Annual POS & Customer Engagement Report

Weather The Storm: What’s Retailing Without a Challenge?

Retailers continue to wrestle with ongoing supply chain issues, economic concerns, inflation, bloated inventories, a constricting workforce, and increased levels of returns.

Amid this uncertainty, agility is paramount and leading retailers are pivoting to be prepared for the ever demanding and changing aspects of retail.

The point of sale (POS) system remains an integral piece and consistent link behind many retailer’s strategies to keeping agile in a volatile retail environment.

Retail Consulting Partner’s 24th annual POS & Customer Engagement Report surveyed North America’s top retailers and explores the themes of the evolving store and the leading retail trends that are driving customer engagement, in-store experience, digitalization, and in-store technology.

In this report, you’ll learn about:

• Top business, customer engagement, and POS priorities
• The current state of store technology
• Reducing omnichannel fulfillment friction
• Enabling mobility for store associates
• The impact of AI in retail

Over the last 5 years, POS has been an area of significant investment for retailers. However, over 42% of retailers are still trying to deliver an omnichannel experience with POS software that is older than 5 years.