# Powering world-class customer experiences— an inside look at Coach and Jenni Kayne

### You're in the midst of fierce competition.

How do top brands not just attract their customers but turn them into a brand loyalist? These big players aren’t just turning foot traffic into sales; they’re turning transactions into experiences tailored to their clients.

In this 40-minute webinar, you’ll hear from a panel of retail experts, featuring **Lauren Mucci**, _Manager of Omnichannel Customer Development at Coach_, **Rissa Jarratt**, _Executive Vice President of Retail at Jenni Kayne_, and **Wynne Elmitt**, _Global Director of Retail Excellence at Tulip_.

**You’ll learn how Coach and Jenni Kayne:**

- Leverage technology for personalized customer engagement
- Establish emotional connections that transcend channels
- Convert foot traffic into dependable sales
- Measure the effectiveness of customer interactions

## Watch now

#### Speakers

[**Wynne Elmitt**](https://www.linkedin.com/in/wynne-elmitt/)

Global Director of Retail Excellence, Tulip

[**Rissa Jarratt**](https://www.linkedin.com/in/rissa-jarratt-302219110/)

Executive Vice President of Retail, Jenni Kayne

[**Lauren Mucci**](https://www.linkedin.com/in/lauren-mucci-23b007101/)

Manager of Omnichannel Customer Development, Coach

> “One of the fastest growing expectations from customers is personalization. Not only ‘can you meet my needs?’ but ‘can you anticipate them?’. So, personalized outreach and clienteling says to them ‘you’re more than just a number, we hear you, we know what you want, and we know when you want it’.”  
> Lauren Mucci, Manager of Omnichannel Customer Development at Coach