# Webinars

### [The four pillars of store productivity: Retail’s new performance paradigm](/content/webinars/four-pillars-of-store-productivity/index.html)

We have entered an era of unprecedented retail complexity and stores are once again at the center of the action.

### [Back to basics: What is clienteling vs CRM?](/content/webinars/back-to-basics-what-is-clienteling-vs-crm/index.html)

We’re going back to basics to learn about Clienteling and Customer Relationship Management (CRM) tools. Even though many retailers use

### [The ROI of customer outreach: Maximizing sales through virtual clienteling](/content/webinars/roi-customer-outreach/index.html)

How does customer outreach actually impact sales? Quantifying the impact of clienteling— that is personalized customer engagement and outreach— on

### [Driving retention through CX excellence: How little things can lead to memorable moments](/content/webinars/driving-retention-through-cx-excellence/index.html)

It’s easier than you think. From the art of ‘the little things’ to leveraging retail technology, this 40-minute session dives

### [Enabling omnichannel retail through appointments](/content/webinars/enabling-omnichannel-retail-through-appointments/index.html)

How to drive cross-channel traffic, sales, and engagement 75% of customers are more likely to shop with an appointment than

### [The art of loving your customer: How to build customer relationships that last](/content/webinars/art-of-loving-your-customer/index.html)

In an era where customers are obsessed with trending brands, how do you keep that customer loyal for life? You

### [Powering world-class customer experiences— an inside look at Coach and Jenni Kayne](/content/webinars/powering-world-class-customer-experiences/index.html)

You’re in the midst of fierce competition. How do top brands not just attract their customers but turn them into

### [The State of Retail Technology](/content/webinars/state-of-retail-technology/index.html)

Insights from the 24th Annual POS and Customer Engagement Report Retail Consulting Partner’s 24th annual POS & Customer Engagement Report

### [Inside the world’s best store experiences](/content/webinars/inside-worlds-best-store-experiences/index.html)

Creating memorable customer moments How do the top brands in the world create exceptional customer experiences?  What does a memorable