# Driving retention through CX excellence: How little things can lead to memorable moments

### It’s easier than you think.

From the art of ‘the little things’ to leveraging retail technology, this 40-minute session dives into how creating memorable customer moments is easier than ever.

Join industry experts Dan Gingiss, international keynote speaker and CX thought-leader, and Saira Zia, SVP of Retail Excellence and Client Success at Tulip, to discover how to optimize the retail customer experience (CX) and drive customer retention.

**You’ll learn:**

- Why small details can make a big impact in CX
- Using tech to surprise and delight your customers at scale
- The overlooked CX elements that make a big difference
- How to foster positive employee culture

## Watch Now

#### Speakers

[**Dan Gingiss**](https://www.linkedin.com/in/dangingiss/)

International keynote speaker and CX thought-leader

[**Saira Zia**](https://www.linkedin.com/in/saira-zia-7a941356/)

SVP of Retail Excellence and Client Success, Tulip