# Store associate tools

### [The post-pandemic associate](/content/blog/the-post-pandemic-associate/index.html)

Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.

### [How Retailers can Navigate the Customer Experience during COVID-19](/content/blog/retailers-navigate-customer-experience/index.html)

The current global pandemic has profoundly impacted our health and disrupted our usual way of life. It has also significantly

### [How the Best Retailers will Thrive](/content/blog/how-the-best-retailers-will-thrive/index.html)

In their eBook, The Customer-Retail Intimacy Equation, authors Paula Levy, Bryan Amaral and Saira Zia do an excellent job of

### [Store Associates – An Investment to be maximized](/content/blog/store-associates-an-investment-to-be-maximized/index.html)

Author: Saira Zia, VP Global Retail Excellence and Client Success A recent article by Marshall Fisher, Santiago Gallino and Serguei

### [Tips for the best in-store experience](/content/blog/tips-for-the-best-in-store-experience/index.html)

The article on MarketingJournal.org by Ernan Roman and Scott Emmons is filled with insights on the world of retail. This week

### [The associate empowerment movement](/content/blog/retailers-are-stepping-up-their-game-to-better-train-and-empower-their-store-associates/index.html)

Progressive retailers are stepping up their game to upskill and empower their store associates As we look ahead to the

### [Taking luxury retailing to a new level with technology](/content/blog/taking-luxury-retailing-to-a-new-level-with-technology/index.html)

Mulberry, the quintessentially British luxury retailer, is using the latest technology to enhance their customers’ shopping experience and increase operational

### [The Return of Intimacy in Retail – Part 3](/content/blog/the-return-of-intimacy-in-retail-part-3/index.html)

Just as “omnichannel” is a word that is overused in discussing retail, “intimacy” in retail seems the exact opposite: out

### [The Return of Intimacy in Retail – Part 2](/content/blog/the-return-of-intimacy-in-retail-part-2/index.html)

“Omnichannel”… the word exists somewhere in the space between overused and maligned. It’s a wonky word used to describe some