omnichannel

How the Best Retailers will Thrive

In their eBook, The Customer-Retail Intimacy Equation, authors Paula Levy, Bryan Amaral and Saira Zia do an excellent job of

Store Associates – An Investment to be maximized

Author: Saira Zia, VP Global Retail Excellence and Client Success A recent article by Marshall Fisher, Santiago Gallino and Serguei

Tips for the best in-store experience

The article on MarketingJournal.org by Ernan Roman and Scott Emmons is filled with insights on the world of retail. This week

The associate empowerment movement

Progressive retailers are stepping up their game to upskill and empower their store associates As we look ahead to the

Taking luxury retailing to a new level with technology

Mulberry, the quintessentially British luxury retailer, is using the latest technology to enhance their customers’ shopping experience and increase operational

The Return of Intimacy in Retail – Part 3

Just as “omnichannel” is a word that is overused in discussing retail, “intimacy” in retail seems the exact opposite: out

The Return of Intimacy in Retail – Part 2

“Omnichannel”… the word exists somewhere in the space between overused and maligned. It’s a wonky word used to describe some

The Return of Intimacy in Retail

In the article Intelligent Retail: The Future of Shopping Experience Design, co-authors Karl Hellman and Mark Blessington hit on some

The “bricks to clicks” effect

It’s official, physical stores drive online sales. A study from the International Council of Shopping Centers, based on a sample