# COVID19

### [Why Retailers Choose Live Chat to Connect with Customers during COVID](/content/blog/why-retailers-choose-live-chat/index.html)

Convenience and instant access are still desired by customers, even in our current climate. Customers wish to choose when and

### [What Retailers are Doing to Become Resilient during COVID-19](/content/blog/retailers-resilient/index.html)

Businesses are simultaneously dealing with the immediate impact of the global pandemic and at the same time planning for when

### [How Retailers can Navigate the Customer Experience during COVID-19](/content/blog/retailers-navigate-customer-experience/index.html)

The current global pandemic has profoundly impacted our health and disrupted our usual way of life. It has also significantly