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How digital transformation will improve your customer experience

Learn how new technology isn’t just helping retailers deliver a better customer experience, it’s also helping them support and retain their staff.

Why retail needs to embrace mobile clienteling

Today’s leading retailers are embracing mobile clienteling and digital black book management for four key reasons.

4 connected store retail trends for 2023

As we live through the pandemic, we’ll continue to see the move towards more personal, contactless, and seamless shopping experiences.

Three things to consider before implementing a clienteling solution

Challenges can often be met and resolved through the use of technology. And we know that clienteling applications have been.

Improving omnichannel conversion from in-store

With the growth rate of online shopping starting to slow as pandemic restrictions are eased and life returns to normal,

Top 4 retail store KPIs to ensure operational success

The four most important KPI categories are based on the customer experience, store productivity, order fulfillment, and employee performance.

4 steps to achieving the successful store of the future

To survive and thrive, retailers need to embrace the future store, one that is multi-purpose and functions in many different ways for customers.

Top 4 tech requirements of the future store

Now that stores are back open, however, customers are saying they want curbside pickup to stay and also have the ability to shop in-store. How can a store manage that, with the same – or often smaller – employee base they had pre-COVID? To embrace the future, stores will need to lean on technology.

The post-pandemic associate

Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.