Tulip Announces New Integration with Salesforce Commerce Cloud

• September 6, 2018
• Read time: 3 minutes

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As seen on PRNewswire.

Tulip, a mobile application provider focused on empowering workers in retail stores, today announced that it has integrated with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalized experiences for shoppers that span web, mobile, social, and in-store. And now, as part of the world’s #1 CRM platform – Salesforce – brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service, and more.

Tulip’s integration empowers Commerce Cloud customers to achieve increased retail worker productivity and effectiveness with mobile access to eCommerce data and capabilities. Some of the benefits offered by this retail solution are:

• Provides access to the product catalog, inventory, and customer information for a unified omnichannel experience
• Delivers a more personalized experience, targeted content, and more relevant and intelligent product recommendations in-store
• Enables “endless aisle” purchases from the omnichannel catalog via the Commerce Cloud eCommerce engine
• Delivers engaging and consistent product information to customers across all channels

Tulip will provide the mobile apps for stores that utilize product, customer, order, and communication information, and workflows from Salesforce Commerce Cloud. The collaboration will bring product and customer insights from the Salesforce Commerce Cloud into the Tulip mobile app.

Comments on the News

• “Tulip is focused on improving store experiences by connecting back-end eCommerce, CRM, and retail systems so that retailers can deliver the transformative in-store retail experiences that customers demand. We’ve worked with Salesforce to integrate with Commerce Cloud to bring simple-to-use apps for store associates to look up products, check out shoppers, and personalize the customer experience. In fact, many of our customers like Coach, Tory Burch, and Kate Spade already use both Tulip and Salesforce to elevate the shopping experience, increase sales, and improve customer service,” said Ali Asaria, CEO of Tulip.
• “Creating personalized, omnichannel experiences is now more important than ever for brands,” said Mike Wolff, SVP, ISV Sales, Salesforce. “By leveraging the power of Commerce Cloud and the new integration from Tulip, customers will now be able to offer an omnichannel commerce solution for retail store associates.”

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About Salesforce Commerce Cloud

The Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce, including web, social, mobile, and store. From shopping to fulfillment to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving increased engagement, loyalty, and conversion. With embedded predictive intelligence and a robust partner ecosystem, the Commerce Cloud helps retailers deliver superior customer experiences for retailers, from planning to launch and beyond.