LiveConnect

Lift ecommerce conversion with in-store expertise

Connect online shoppers with in-store associates through live video or chat so they can instantly get the information and insight they need to purchase with confidence.

Trusted by the best

Background

Virtual shopping for omnichannel brands

More customers than ever are shopping online and they sometimes need more than a product listing page on a website to make purchase decisions. 50% online shoppers abandon their cart when they can’t get their questions resolved quickly enough and those who do checkout often end up buying multiple options and returning most of them. LiveConnect breaks the cycle by giving virtual shoppers real-time access to in-store associates who can showcase product options, offer contextual advice, and develop relationships.

Connect store associates with virtual shoppers in real time

Features

• Video chat Let online shoppers get an up-close look at products and have face-to-face conversations with the associates who have the right expertise.
• Instant messaging Make it easy for customers to get connected by live chatting with store associates on the company website, or by using social messaging apps like WhatsApp or WeChat.

Chat with customers

Or connect over video

One of the most important things is getting a seamless experience presenting products to the customer on a customer-facing application. Now we have flexibility by not having a fixed till. And in terms of the customer journey, it makes it so much smoother as there’s no need to take someone over to a fixed point in a store.

Richard Cunningham, Group IT Director, Mulberry

With Tulip’s solutions, we are able to use technology to strengthen the relationship between brand and customers, to create more curated offers to fulfill market needs. Tulip represents a further evolutionary moment of our omnichannel strategy because it allows us to follow our customer in a personalized, individual way and in line with the needs of our customers. In fact, we have included the omnichannel personal shopper in the store.

Paolo Zanco, Italy Country Manager, Boggi Milano

This is an important and fundamental partnership for Missoni. We believe Tulip will prove to be an invaluable tool in helping further facilitate Missoni’s continued journey in digital innovations; which must always be based on a deeper understanding and engagement of the consumer.

Livio Proli, CEO, Missoni

Make the most of your brick-and-mortar investment

Features

• Customer capture Maximize store productivity by empowering in-store associates to work 1:1 with online clients and convert them from anonymous, casual browsers to well-known, loyal customers.
• Geo-routing Create local connections to global brands by routing customer enquiries to nearby associates with relevant expertise.

2X

Increase in ecommerce conversion rate at one fashion retailer

Importance of live chat with 18-49 year old shoppers, according to Gartner

Watch a Video Demo of our LiveConnect Solution

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Resources

Hear from the experts

The Store of the Future is now. We’ve curated some of the best resources that dive deeper into why hyper-personalization is the future of retail.

How the world's most iconic retailers connect with their customers

Key takeaways in this webinar: How to bring online browsers in-store The power of video chat and social messaging What ...

A silver lining after the pandemic?

Explore the five key ways that store associates bring added value to the omnichannel experience to help drive revenue ...