Clienteling

Your reputation for outstanding customer engagement didn't come easily. Preserving it will with Tulip.

We’re the world’s most popular omnichannel clienteling solution, loved by the world’s most iconic retail brands.

The ultimate toolkit for delivering authentic, personalized customer engagement, one relationship at a time.

Detailed customer profiles

Get to know your customers with 360-degree profiles that track customers across channels and locations with details including qualitative preferences (like colors or fit), past purchases, website wish lists and other omnichannel insights.

Perfectly timed outreach

Never miss an opportunity to connect with your customers with personalized outreach that converts 70% better than generic corporate blasts. Preference-based filtering, built-in templates, and handy reminders make it easy for store associates to reach out to the right customers with the right information at precisely the right time.

Integrated Omnichannel communication

Connect directly with customers from Tulip via SMS, email, phone, or live video, and on messaging apps including WhatsApp, WeChat, Line, and Kakao Talk. Log conversations and track their influence on sales with ease.

Give your customers the experience they expect.

Whether in-store or online, personalizing the shopping experience has never been more critical. With Tulip, it’s also never been more attainable.

55%

increase

in clienteling conversion

16%

increase

in client book customers

5x

increase

in customer outreach volume

Client book management

Replace binders and sticky notes with a sophisticated digital client book app that lets store associates keep track of appointments, reminders, and VIP information all in one place.

Automated associate task list

Onboard new hires and scale efficiently by providing each associate with an automated list of tasks and follow-ups to promote engagement with their clients, maintain brand consistency, and increase sales.

Centralized Outreach

Remove barriers to communication with local and international VIPs by centralizing communications through Clienteling rather than a multitude of personal accounts and devices.

Measure better, manage better.

Accurate sales attribution

Give credit where credit is due by tracking precisely where sales associates influence sales, both in-store and online. You'll improve performance, and they'll love you for it.

Analytics that drive improvement

Tulip's insightful dashboards help you identify individual, store-level, and aggregate data trends to build accountability and inspire constant improvement from the ground up.

Frequently asked questions

Defining Clienteling

What is clienteling?

Clienteling is the practice of developing one-on-one relationships with customers and should focus on empowering in-store associates and online stylists to engage with customers proactively, intentionally, and most importantly, in a genuine way.

Retail Clienteling in Practice

How does clienteling impact retail associates?

Clienteling, effectively, transforms traditional sales associates into omnichannel associates.

How does clienteling improve customer experience?

Modern shoppers want the efficiency and convenience of online transactions while still receiving the personal touch that store associates provide 1-on-1. Clienteling improves the customer experience by meeting these expectations for convenience and personalization which makes them feel recognized and valued.

Choosing the right Clienteling Tools

How do I know if clienteling is right for my store?

If your store’s goal is to bring in and retain customers, then clienteling is for you. Clienteling helps engage with all kinds of customers across every vertical in a variety of ways.