# Blog

### [How does clienteling work in practice?](/content/blog/how-does-clienteling-work-in-practice-0925/index.html)

The art of combining data with human connection Clienteling is a process that uses customer data and genuine human connection to

### [Clienteling vs. CRM vs. customer service vs. regular selling: Key distinctions](/content/blog/clienteling-vs-crm-vs-customer-service-vs-regular-selling-0925/index.html)

Let’s clear up some confusion. You’ve probably heard a lot of buzzwords thrown around—like clienteling, CRM, and customer service. While

### [Retail AI: When to Use It, When to Keep Humans in the Loop](/content/blog/retail-ai-when-to-use-it-when-to-go-human-0725/index.html)

How leading retailers are deploying AI in retail — and where the human connection still wins Every retailer is being

### [BOPIS meaning in modern retail](/content/blog/bopis-meaning-in-modern-retail-0625/index.html)

Merging the ease of eCommerce with the instant gratification of in-store shopping “Buy Online, Pick Up In-Store” (BOPIS), sometimes known

### [Gen Alpha: The $500 billion opportunity retailers can’t ignore](/content/blog/gen-alpha-the-500-billion-opportunity-retailers-cant-ignore-0525/index.html)

Engaging the youngest consumers who are already shaping household purchasing decisions The rise of Generation Alpha presents a rich opportunity

### [Beauty in the modern retail landscape](/content/blog/beauty-in-the-modern-retail-landscape-0425/index.html)

Navigating change and connecting with customers Today’s beauty industry is shaped by two major forces: The evolving consumer and a

### [Guide to clienteling for non-luxury](/content/blog/guide-to-clienteling-for-non-luxury-0425/index.html)

What is clienteling, and who is it for? Clienteling definition: Clienteling is the practice of developing one-on-one relationships with customers

### [Why and how retailers are luring customers back](/content/blog/why-and-how-retailers-are-luring-customers-back-0425/index.html)

The resurgence of in-store retail Today’s retail world is a dynamic place. Shifting consumer behavior, the rise of e-commerce, and

### [Shoptalk 2025: Breaking down the top 5 trends](/content/blog/shoptalk-2025-breaking-down-top-5-trends-0325/index.html)

Hold onto your digital shopping carts! Shoptalk 2025 highlighted a significant turning point in retail: eCommerce isn’t just a trend.